1. Overview

Ayurvale, powered by ECLIPTIFY RN Technologies Private Limited, is committed to delivering high-quality products and ensuring customer satisfaction.
If you are not fully satisfied with your purchase, we offer a 7-Day Return Policy under the terms below.

2. Eligibility for Return

You can request a return under the following conditions:

• Return request must be placed within 7 days of delivery.

• Product must be unused, unopened, and in original packaging.

• All tags, labels, seals, and accessories must be intact.

• Damaged, used, or tampered products will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products

• Items purchased during special sales or promotions

• Free gifts or bonus items

• Products damaged due to misuse

• Health & personal care items once unsealed (for hygiene reasons)

4. Return Process

To initiate a return:

1. Email our support team at support@ayurzi.com

2. Provide your order ID, product details, and reason for return.

3. Our team will review the request within 24–48 hours.

4. Once approved, we will arrange a reverse pickup or share further instructions.

5. Refund Policy

Refund will be processed only after the returned product passes quality inspection.

• Refund will be issued to the original payment method.

• Refund processing time: 5–7 business days after approval.

• Shipping and COD charges are non-refundable.

6. Replacement Policy

If you received a wrong, defective, or damaged product, you can request:

• A free replacement within 7 days

• Replacement will be shipped after issue verification

• If replacement is unavailable, you’ll receive a full refund

7. Cancellation Policy

• Orders can be cancelled before dispatch only.

• Once shipped, order cannot be cancelled — you may use the return process.

8. Contact Us

For any queries regarding returns or refunds:
📩 Email: support@ayurzi.com